Merries Rewards - Frequently Asked Questions | Merries Diapers and Pampers

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Frequently Asked Questions

What is Merries® Rewards?

Merries® Rewards is a loyalty programme which allows Merries® Singapore to reward you with Merries® gifts when you purchase Merries® products. This loyalty programme is only available for purchases made in Singapore and from authorized resellers.

How do I sign up to be a Merries® rewards member?

Visit http://merriesrewards.com.sg and click ‘Sign Up’.

How does the Merries® rewards points work?

For every $1 spent on Merries® products*, you will be rewarded 1 Merries® rewards point. For retail purchases (inclusive of GST) between $1.00 and $1.49, 1 Merries® rewards point will be awarded and for retail purchases (inclusive of GST) between $1.50 and $1.99, 2 Merries® rewards point will be awarded. Only submissions which indicate that the order has been delivered will be approved. Points awarded will be based on the total sum after discount on the submitted receipt / invoice. Points will be invalid should you refund your purchase. *All Merries® products, distributed by Kao Singapore, are eligible for this rewards points programme. Kao Singapore reserves the right to vary terms & conditions without prior notice.

What are the authorized resellers for Merries®?

Main authorized resellers for Merries® in Singapore are Amazon Singapore, Cold Storage, Giant, Guardian, Isetan, Meidiya, NTUC FairPrice (including FairPrice Online), RedMart, Panda Mart, Sheng Siong, Official online Merries stores on Lazada, and Shopee.

How can I redeem Merries® rewards points?

1) Sign up as a Merries® rewards member.

2) Access ‘Points Collection’ page and upload a clear photo of your receipt/invoice from participating authorized resellers. Please make sure that the following details are clearly indicated^ in the photo submitted – Purchase item(s), date of purchase, place of purchase and receipt/invoice number.

3) Please allow 3 – 5 working days for verification of receipts/invoices and awarding of points into your account. Duplicate receipts / invoices submitted by the same or different users will be rejected. Do note that receipts / invoices submitted should be within 2mb file size. ^Should submitted images be blurred or not legible, Merries® reserves the right to reject the submission.

Is there a validity period of submission of receipts?

Receipts must be submitted within 21 days from date of purchase.

How do I check my Merries® rewards points?

Upon log-in, access ‘My Account’ page to review your Merries® rewards points.

How long will it take for my redeemed Merries® gift to reach me?

If you opt for delivery, please allow 5 - 6 weeks for processing and delivery lead time.

Will my Merries® rewards points expire?

Your Merries® rewards points will be valid for 1 year upon being awarded.

Are my Merries® reward points transferable?

Merries® reward points are non-transferable. For enquiries and more information, please write to sg.merries@kao.com

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