FAQs

Merries® Rewards is a loyalty programme which allows Merries® Singapore to reward you with Merries® gifts when you purchase Merries® products.

This loyalty programme is only available for purchases made in Singapore and from authorized resellers. Gift redemption is only valid for collection at Kao Singapore Pte Ltd office and/or deliveries to addresses in Singapore.

For every $1 spent on Merries® products*, you will be rewarded 1 Merries® rewards point.

For retail purchases (inclusive of GST) between $1.00 and $1.49, 1 Merries® rewards point will be awarded and for retail purchases (inclusive of GST) between $1.50 and $1.99, 2 Merries® rewards point will be awarded.

Points awarded will be based on the total sum after discount on the submitted receipt / invoice. Points will be invalid should you refund your purchase.

*All Merries® products are eligible for this rewards points programme, inclusive of Diapers and Skincare products.

1) Sign up as a Merries® rewards member.

2) Access ‘My Account’ page and upload a clear photo of your receipt/invoice from participating authorized resellers. Please make sure that the following details are clearly indicated^ in the photo submitted – Purchase item(s), date of purchase, place of purchase and receipt/invoice number.

3) Please allow 3 – 5 working days for verification of receipts/invoices and awarding of points into your account.

Duplicate receipts / invoices submitted by the same or different users will be rejected.

Do note that receipts / invoices submitted should be within 2mb file size.

^Should submitted images be blurred or not legible, Merries® reserves the right to reject the submission.

Receipts must be submitted within 21 days from date of purchase.

Upon log-in, access ‘My Account’ page to review your Merries® rewards points.

Main authorized resellers for Merries® in Singapore are Amazon Singapore, Cold Storage, Giant, Guardian, Meidiya, NTUC, FairPrice, RedMart, Sheng Siong, Watsons, Official online Merries stores on Lazada, Qoolife Mall and Shopee.

You may opt for self-collection from Kao Singapore Pte Ltd during office hours# or delivery to your preferred address in Singapore.

#Office hours between 830am – 530pm, excluding lunch hour from 12noon – 1pm.

If you opt for delivery, please allow 4 – 5 weeks for processing and delivery lead time.

Your Merries® rewards points will be valid for 6 months upon being awarded.

For e.g. 10 Merries® reward points awarded on 1 January 2018 will expire in 6 months on 30 June 2018.

Merries® reward points are non-transferable.

For enquiries and more information, please write to sg.merries@kao.com